1. Information We Collect
A. Information You Provide
We collect information that you choose to share with us, including:
- Contact details (name, email address, phone number).
- Membership application and profile information.
- Service and concierge requests and related preferences.
- Event participation details and guest lists.
- Payment information, processed via third-party providers.
B. Information Collected Automatically
When you access the IBOSSIM website or digital services, we may automatically collect:
- Device and browser information.
- IP address and general location (city/region level).
- Usage analytics, such as pages visited and features used.
- Cookies and similar tracking technologies, where permitted.
C. Information from Third Parties
We may receive information from partners and providers, including:
- Payment processors and financial partners.
- Travel, hospitality, and transportation providers.
- Event and venue partners.
2. How We Use Information
We use the information we collect to:
- Deliver and manage membership and concierge services.
- Coordinate travel, hospitality, and lifestyle experiences.
- Communicate updates, confirmations, and invitations.
- Process payments and manage billing.
- Improve our services, website performance, and security.
- Prevent fraud and protect the IBOSSIM community.
3. Legal Basis
Depending on your location, we may rely on different legal bases to process your information, including:
- Consent (for example, for certain communications or cookies).
- Contractual necessity (to deliver membership and services).
- Legitimate interests (such as improving services and security).
- Legal obligations (for example, record-keeping or compliance).
4. Sharing Information
We share information only when necessary and with appropriate safeguards. This may include sharing with:
- Service providers supporting operations and technology.
- Travel, hospitality, and event partners fulfilling requests.
- Payment processors handling transactions securely.
- Legal authorities where required by law or to protect rights.
We do not sell personal information for marketing purposes.
5. Cross-Border Transfers
IBOSSIM operates across cities and jurisdictions. Your information may be processed in countries different from where you live. Where required, we implement appropriate safeguards to protect your data in cross-border transfers.
6. Data Retention
We retain personal information for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the type of data and applicable law.
7. Your Rights
Depending on your jurisdiction, you may have rights such as:
- Accessing the personal information we hold about you.
- Requesting correction or updating of inaccurate information.
- Requesting deletion, restriction, or portability of your data.
- Objecting to certain processing activities, including direct marketing.
To exercise these rights, contact us using the details provided below. We may need to verify your identity before responding to your request.
8. Security
We use technical and organizational measures designed to protect personal information against unauthorized access, loss, or misuse. No system can be guaranteed 100% secure, but we work to maintain a high standard of confidentiality and protection.
9. Children
The Services are not directed to children under 16, and we do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it where appropriate.
10. Contact
For questions about this Privacy Policy or to exercise your privacy rights, you can contact IBOSSIM at:
IBOSSIM
Miami, Florida, USA
privacy@ibossim.com
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When changes are material, we will provide notice through the website or by other appropriate means.
Your continued use of the Services after an update becomes effective means you accept the revised Policy.